Returns
In the unlikely scenario your new flooring arrives, and something isn’t right, our 30 day returns guarantee on all orders has got you covered. We understand that sometimes you change your mind, so here’s everything you need to know about returning your order:
If you have changed your mind
If your order has yet to be dispatched, you will have up to 14 days to cancel in order to receive a full refund.
If your order has been dispatched or delivered and you no longer need or want it, you can easily set up a return. The 30 day returns guarantee means you can return your order within 30 days from the date of delivery. Any returned items must be unopened and in their original condition to be eligible for a full refund.
If you’d like to arrange a return, please make sure you have the following information to hand so we can deal with your query as quickly as possible:
- Your sales order number (this can be found on your order confirmation email)
- Your contact details
Please note: You are responsible for returning the goods to us at your expense; original delivery cost is non-refundable.
Once received, your refund will be with you within 14 days.